At Aastitva Being Foundation, we are committed to providing quality mental health services to our clients. To ensure a smooth and fair appointment scheduling process, we have established the following appointment cancellation and money refund policy:

1. Cancellation and Rescheduling:

a. Notice Requirements: We kindly request that you at least 72 hours' notice for appointment, cancellations or rescheduling of sessions that has been booked online. This allows us to offer the appointment slot to another client in need.

b. Late Cancellations: Appointments canceled or rescheduled with less than 24 hours' notice may be subject to no refund. This fee helps cover the costs associated with the reserved time.

c. No-Show Policy: If you fail to show up for a scheduled appointment without prior notice, you may be charged the full session fee. Repeated no-shows may result in restrictions on future appointment scheduling.

d. Rescheduling: We understand that unexpected circumstances can arise. If you need to reschedule an appointment within 24 hours of appointment scheduled time, please contact us as soon as possible to [email protected], and we will do our best to secure your session investment.

2. Refund Policy:

a. Refunds for Canceled Appointments: Refunds for canceled appointments are typically not provided. However, we understand that certain situations may warrant exceptions. Please contact us to discuss any exceptional circumstances. The refund if sanctioned will be done to the orginal mode used for payment.

b. Refunds for Prepaid Sessions: If you have prepaid for a session and need to cancel, refer to the cancellation policy for details on any applicable cancellation fees or refund eligibility.

c. Refunds for Unused Services: If you have prepaid for a package of sessions and have unused sessions remaining, you may request a refund for the unused portion. Refunds for unused sessions will be processed based on the individual session fee minus any applicable cancellation fees.

d. Refunds for Product Purchases: For product purchases, we offer refunds within 5 days of product returned, but provided the product is returned unopened and in its original condition with all packaging intact. Refunds will be processed in the original form of payment.

e. Refunds for Gift Certificates/Vouchers: Gift certificates or vouchers are non-refundable but may be transferable to another individual upon request.

f. Processing Time: Processing time for refund is usually 5 working days. The refund after initiated from our side, usually take 7 working days by the payment service provider..

3. Refund Disputes:

If you have concerns or disputes regarding a refund, please contact our office to discuss the matter. We are committed to working with you to find a satisfactory resolution.

This policy is designed to ensure fairness to both our clients and our practice. By scheduling an appointment with Aastitva Being Foundation, you acknowledge and agree to abide by these appointment cancellation and money refund policies. We appreciate your understanding and cooperation.

If you have any questions or require clarification regarding this policy, please do not hesitate to contact our office. Thank you for choosing Aastitva Being Foundation for your mental health needs.

Contact Details:

1. EMail for Session Cancellation - [email protected] (only in case online cancellation is not getting possible).

2. EMail for Refunds - [email protected]

3. WhatsApp - +917230010031 (this number is dedicated to WhatsApp)